Frequently Asked Questions
Got a question about Whittaker's? You'll find the answers to the questions people ask us most frequently, here.
Where is Whittaker's chocolate made?
All of our products are made at our factory in Porirua, New Zealand.
Where can I buy Whittaker's chocolate?
You can buy Whittaker's chocolate in-store or online:
- In-store: Whittaker's chocolate is available in supermarkets throughout Australia. Find your closest Whittaker's fix on our stockists page. Or, give us a call on 1800 143 197 and we will do our best to help out.
- Online: You can also buy a selection of treats at our new Whittaker's Gift Shop, with gift wrapping and cards exclusive to online!
Is Whittaker's a New Zealand company?
We sure are! Whittaker's is a New Zealand company that's been family owned and operated since 1896. Discover our story
Where is Whittaker's chocolate exported to?
We export our chocolate to Australia, Canada, Malaysia, Singapore, Indonesia, China, Hong Kong, South Korea, Japan, the Middle East, Kenya and many Pacific Islands.
How do you make chocolate?
Our chocolate making process is complex and takes a number of steps. Go behind the scenes on our Beans to Bar page to find out how we do it.
Do you offer tours of the Whittaker's factory?
We are unable to offer tours because of our relatively small size and tight factory regulations. But you can still get a sneak peek of what goes on behind the scenes on our Beans to Bar page!
Does your dark chocolate contain milk?
Milk is not an ingredient in any of our dark chocolate over 50% cocoa (except our caramel flavours). This makes it a popular choice for people who are lactose intolerant and vegan.
However, our dark chocolate is made on the same production line as our milk chocolate varieties, so it may contain traces of milk chocolate.
Do Whittaker's products contain genetically modified (GM) ingredients?
No, none of our products contain GM ingredients. Find out more about the ingredients we use and our focus on ethical sourcing.
Do any Whittaker's chocolate products contain palm oil?
At Whittaker's, we do not use palm oil in any of our chocolate products. Find out more about the ingredients we use and our focus on ethical sourcing.
Are Whittaker's products gluten free?
Some of our flavours contain added gluten.
We don’t currently have dedicated lines for manufacturing our products that contain added gluten. So even though we have a comprehensive allergen control program, there is always a chance that our other products could contain traces of gluten. This means we cannot label our other flavours as ‘gluten free’. Please contact us if you have any questions about gluten in our products.
When you are producing chocolate in your factory, what are the main rules and regulations you take into account?
Our factory operates according to regulations established in the joint Australia-New Zealand Food Standards Code, the Health and Safety At Work Act (2015) and the Fair Trading Act.
How can I find out about job opportunities with Whittaker's?
We do have job vacancies from time to time. To find out about possible positions, please email firstname.lastname@example.org.
Are Whittaker's Halal accredited?
Whittaker's have been granted Halal accreditation by FIANZ for many of our Classic and Specialty flavours.
Are Whittaker's Kosher certified?
The following flavours are Kosher and Pareve (not for Passover):
Almond & Cranberry, Dark Almond, 50% Dark, 62% Dark Cacao, 72% Dark Ghana, 86% Extra Dark Ghana, 92% Intense Dark Ghana, Dark Peppermint, Dark Orange, Ghana Peppermint, 70% Single Origin Samoan Cacao, Wellington Roasted Supreme Coffee Dark Chocolate, Peanut Slab Bittersweet, 76% Nicaraguan Heirloom Cocoa.
The following flavours are Kosher and Dairy (Chalav Stam) (not for Passover):
Almond Gold, Berry and Biscuit, Coconut Block, Creamy Milk, Fruit and Nut, Hazelnut (200/250g), Peanut Butter, White Chocolate, Peanut Block/Slab, Nelson Pear and Manuka Honey, Italian Hazelnut, Fijian Ginger and Kerikeri Mandarin, Hokey Pokey Milk, Cashew nut and Wattleseed.
What do I do if I have a comment, question or concern about a Whittaker's product?
Can I return Whittaker's products after purchase?
Absolutely. If you are dissatisfied with any Whittaker's product for any reason, you can contact your local distributor, or the team here in New Zealand. You can either call us on 1800 143 197, or contact us through our website.
Can I distribute Whittaker's products?
If you are a creditable distributor and meet our credit requirements, you can distribute Whittaker's products. Get more information by calling us on 1800 143 197 or emailing us at email@example.com.