Frequently Asked Questions
Where is Whittaker's chocolate made?
All Whittaker's products are made in our factory in Porirua, Wellington.
Is Whittaker's a New Zealand company?
Whittaker's is a New Zealand company, and is still family owned and operated.
Where can I buy Whittaker's products?
Whittaker's products should be available at all supermarkets throughout New Zealand, and in almost every service station and dairy. In addition, our Sante bars are available in many local cafes and coffee shops. If your local dairy, supermarket or service station doesn't have the Whittaker's product you're looking for, feel free to ask the store owner/manager if they could stock it. Alternatively, give us a call on 0800 11 99 68 and we will do our best to help out.
Where is Whittaker's chocolate exported to?
We export our chocolate to Australia, Canada, Malaysia, Singapore, Indonesia, Philippines, China, Hong Kong, South Korea, Japan, the Middle East, Kenya and many Pacific Islands.
How do you make chocolate?
Our chocolate making process is complex and takes place in several steps. Visit Beans to Bar to find out how we do it.
Do you offer tours of the Whittaker's factory?
Because of our relatively small size and very tight factory regulations, we are unable to conduct tours. However, you can find out lots about our factory and how we make our chocolate in the Beans to Bar section of this website.
Where do the Fairtrade ingredients in our 72% Dark Ghana & 33% Creamy Milk Blocks come from?
The Fairtrade cocoa beans come from a cooperative in Ghana called Kuapa Kokoo.
Does your dark chocolate contain milk?
Milk is not an ingredient of our dark chocolate unlike most dark chocolates available which makes it a popular choice for the many people in the country who are lactose intolerant and for vegans. The chocolate is however made on the same production line as our milk chocolate varieties and so may contain traces of milk chocolate.
Do Whittaker's products contain genetically modified (GM) ingredients?
No, none of our products contain GM ingredients.
Do any Whittaker's chocolate products contain palm oil?
At Whittaker's, we do not use palm oil in any of our chocolate products.
Are Whittaker's products gluten free?
Some of our flavours like Colombian Mango with Passionfruit in White Chocolate, Berry & Biscuit, Nelson Pear & Manuka Honey, Caramelised Pecan, Waffle & Canadian Maple Syrup, West Coast Buttermilk Caramelised White Chocolate with Gingerbread Biscuit, K Bar Toffees and Toffee Milks contain added gluten. At present we don’t have dedicated lines for manufacturing our products that contain added gluten and even though we have a comprehensive allergen control program, there is always a chance that our other products could contain traces of gluten. This means we cannot label our other flavours as ‘gluten free’. Please contact us if you would like to know more about our allergen control or if you have any questions regarding gluten in our products.
When you are producing chocolate in your factory, what are the main rules and regulations you take into account?
Our factory operates according to regulations established in the joint Australia-New Zealand Food Standards Code, the Health and Safety in Employment Act and the Fair Trading Act.
- Do Whittaker's sell fundraising packs?
Do Whittaker’s sponsor fundraisers and events?
We do support a number of charities, schools and fundraising events by donating chocolate. To help us quickly process your request please send a full proposal of your event firstname.lastname@example.org .
Can I return Whittaker's items after purchase?
Absolutely. If you are dissatisfied with any Whittaker's product for any reason, you can return it to the following address for a replacement product: Whittaker's, 24 Mohuia Crescent, Elsdon, Porirua. For more information, give us a call on 0800 11 99 68.
What do I do if I have a comment, question or concern about a Whittaker's product?
Simply give us a call on 0800 11 99 68 with your comments, queries or concerns. You can also contact us through our website or visit our Facebook, Instagram and Twitter pages.
Can I distribute Whittaker's products?
If you'd like to distribute our product, please contact our export team on email@example.com.
How can I find out about job opportunities with Whittaker's?
Like any company, we do have job vacancies from time to time. To enquire about possible positions, please email firstname.lastname@example.org.
Are Whittaker's Halal accredited?
Whittaker's have been granted Halal accreditation by FIANZ for all of our Chocolate products (excluding Jelly Tip Block, Toffee Milk Block and Chunks, and Rum and Raisin Block). Our Destinations 100g Block range is in the process of being certified and is halal suitable.
Are Whittaker's Kosher certified?
The following flavours are Kosher and Pareve:
Almond & Cranberry, Dark Almond, 50% Dark, 62% Dark Cacao, 72% Dark Ghana, Dark Peppermint, Ghana Peppermint, Rum & Raisin, Single Origin Samoan Cacao, Nelson Pear and Manuka Honey, Wellington Roasted Supreme Coffee Dark Chocolate
The following flavours are Kosher and Dairy (Chalav Stam):
Almond Gold, Coconut, Creamy Milk, Fruit & Nut, Hazelnut, Peanut Butter
I think I've been sent a scam email using Whittaker's branding. What can I do?
We've recently been made aware of an email scam that misuses our trusted brand to deceive the public. Check out our Scam Alerts Page Here for more information. Don't hesitate to get in touch if you think you've been the victim of a scam.