Frequently Asked Questions
Got a question about Whittaker's? You'll find the answers to the questions people ask us most frequently, here.
Where is Whittaker's chocolate made?
All of our products are made at our factory in Porirua, New Zealand.
Is Whittaker's a New Zealand company?
We sure are! Whittaker's is a New Zealand company that's been family owned and operated since 1896. Discover our story
Where is Whittaker's chocolate exported to?
We export our chocolate to Australia, Canada, Malaysia, Singapore, Indonesia, Philippines, China, Hong Kong, South Korea, Japan, the Middle East, Kenya and many Pacific Islands.
How do you make chocolate?
Our chocolate making process is complex and takes a number of steps. Go behind the scenes on our Beans to Bar page to find out how we do it.
Do you offer tours of the Whittaker's factory?
We are unable to offer tours because of our relatively small size and tight factory regulations. But you can still get a sneak peek of what goes on behind the scenes on our Beans to Bar page!
Where do the Fairtrade ingredients in our 72% Dark Ghana 33% Creamy Milk Blocks come from?
The Fairtrade cocoa beans come from a cooperative in Ghana called Kuapa Kokoo. Find out more about the ingredients we use and our focus on ethical sourcing.
Does your dark chocolate contain milk?
Milk is not an ingredient in any of our dark chocolate over 50% cocoa (except our caramel flavours). This makes it a popular choice for people who are lactose intolerant and vegan.
However, our dark chocolate is made on the same production line as our milk chocolate varieties, so it may contain traces of milk chocolate.
Do Whittaker's products contain genetically modified (GM) ingredients?
No, none of our products contain GM ingredients. Find out more about the ingredients we use and our focus on ethical sourcing.
Do any Whittaker's chocolate products contain palm oil?
No, we don't use palm oil in any of our chocolate products. Find out more about the ingredients we use and our focus on ethical sourcing.
Are Whittaker's products gluten free?
Some of our flavours contain added gluten, like:
Colombian Mango with Passionfruit in White Chocolate, Berry & Biscuit, Nelson Pear & Manuka Honey, Caramelised Pecan, Waffle & Canadian Maple Syrup, West Coast Buttermilk Caramelised White Chocolate with Gingerbread Biscuit, K Bar Toffees and Toffee Milks.
We don’t currently have dedicated lines for manufacturing our products that contain added gluten. So even though we have a comprehensive allergen control program, there is always a chance that our other products could contain traces of gluten. This means we cannot label our other flavours as ‘gluten free’. Please contact us if you have any questions about gluten in our products.
Can I return Whittaker's items after purchase?
Absolutely. If you are dissatisfied with any Whittaker's product for any reason, you can contact your local distributor, or the team here in New Zealand. You can either call us on +64 4 237 5021, or contact us through our website.
What do I do if I have a comment, question or concern about a Whittaker's product?
Can I distribute Whittaker's products?
If you are a creditable distributor and meet our credit requirements, you can distribute Whittaker's products. Get more information by emailing us at firstname.lastname@example.org.
How can I find out about job opportunities with Whittaker's?
We do have job vacancies from time to time. To enquire about possible positions, please email email@example.com.
Are Whittaker's Halal accredited?
Whittaker's have been granted Halal accreditation by FIANZ for many of our Classic and Specialty flavours.
Are Whittaker's Kosher certified?
The following flavours are Kosher and Pareve (not for Passover):
Almond & Cranberry, Dark Almond, 50% Dark, 62% Dark Cacao, 72% Dark Ghana, Dark Peppermint, Dark Orange, Ghana Peppermint, Single Origin Samoan Cacao, Wellington Roasted Supreme Coffee Dark Chocolate, Peanut Slab Bittersweet, Nicaraguan Heirloom Dark Chocolate.
The following flavours are Kosher and Dairy (Chalav Stam) (not for Passover):
Almond Gold, Berry and Biscuit, Coconut Block, Creamy Milk, Fruit and Nut, Hazelnut (200/250g), Peanut Butter, White Chocolate, Peanut Block/Slab, Nelson Pear and Manuka Honey.