From time to time we're made aware of scams that misuse our trusted brand to deceive the public. We take all practicable legal steps to attempt to shut down these fake accounts and scams, and we're sorry if you have been affected.
Here you'll find some tips on how to recognise scams and screenshots from ones we've seen circulating online. Please remember, although we update this page regularly to help you identify scamming activity, there may be other active scams that aren't listed below.
How to recognise a scam
- Whittaker's will never contact you out of the blue and ask you to be a taste tester or to complete an opinion survey.
- Avoid calling back international numbers you don’t recognise and if you are unsure if the call is genuine, the best thing you can do is hang up.
- All official Whittaker's email communications come from email@example.com or firstname.lastname@example.org. Make sure to check the sender's email address of any email that you're not sure of.
- All official Whittaker's social communications come from the following accounts: (on Facebook) Whittaker's Chocolate Lovers and (on Instagram) @whittakersnz. Make sure to check the group name and URL.
- Look out for incorrect spelling and grammar. For example, Whittaker's (correct) vs. Whittakers (incorrect).
If you're not sure what you've received is genuine, please contact us.
There are some accounts and competitions using our imagery on Facebook. The links take users through to a competition and seek to capture your personal information. These competitions are not able to be reported as they do not claim to be Whittaker's and often state in fine print that they are not affiliated with our company. Although some of these competitions do offer genuine prizes, they are not affiliated with us in any way, and we do not recommend engaging with them. Our competitions and offers will always be posted on our genuine Whittaker's Chocolate Lovers Facebook page, Instagram page, or come through email from email@example.com.
Direct email Whittaker's voucher
There are fake accounts and competitions using our imagery on Facebook, you can find a list of them below. The links take users through to a fake competition or to apply to be a taste tester. These accounts have been reported. Our competitions and offers will always be posted on our genuine Whittaker's Chocolate Lovers Facebook page.
Direct email 'Taste Testers'
These scams have been reported as direct email. The link takes users through to a fake taste tester competition. Official Whittaker's email communications will always come from firstname.lastname@example.org or email@example.com.
This scam has been reported as appearing in Instagram stories. The link takes users through to a fake survey giveaway. Our competitions will always be posted on our genuine Whittaker's Chocolate Lovers Instagram page.
This scam has been reported as direct email.